NYRIUM / HELP CENTER
GOOD QUESTIONS.
CLEAR ANSWERS.
Everything you need to know before your next boost.
How do I get started?
Sign in with Discord, open Add Server and submit your server address, game and preferred package. The team reviews your request before assigning the server to your account.
What packages are available?
Packages cost 25, 50, 75, 100, 125 or 150 EUR. Every package lasts 30 days. Contact support to confirm the service details for your server before payment.
Does submitting a request activate my boost?
No. Submitting a request does not charge you or activate a boost. Payment and activation are confirmed manually with the team.
When does my package start?
The account expiry is initially set to 30 days from administrator approval. Check the expiry shown in My Servers and contact support if it does not match the activation agreed with the team.
How long does activation take?
The team needs to review your server and arrange activation. Contact support for your request status and an estimated activation time.
What does a recorded redirect mean?
It is a redirect event reported by the platform. It does not confirm that the player joined the destination server or stayed there. Repeated redirects may belong to the same player.
Are player counts or results guaranteed?
The live statistics report recorded activity. They are not a guarantee of unique players, simultaneous players or player retention. Ask support about the package details before ordering.
Why do some entries show Player?
Some server feeds display a neutral Player label. Where enabled and available, we show the nickname and Steam profile supplied by the platform. These identities are not independently verified by Nyrium.
Where can I view daily unique players?
Daily unique-player insights are available exclusively in your private client dashboard. Open My Servers, switch the evidence panel to Unique players and select a date. Each usable Steam identity is counted once per server per day, using SteamID64 or the supplied profile URL. Availability depends on the identity data recorded by the platform; these figures do not confirm server joins.
Where can I see my server statistics?
After approval, open My Servers in your account. You can view your assigned servers, package expiry and recorded redirect history. The homepage shows the combined public evidence.
How do I renew?
Open My Servers, select the server and request a renewal with your chosen package. The team confirms payment and activation before approving another 30 days.
Why is the live feed delayed?
A delayed label means the last successful platform synchronization is no longer recent. It does not by itself mean the game server is offline. Contact support if the delay persists.
How can I contact support?
Sign in and open Support to send a private chat message to the Nyrium team. You can follow replies from your account.
STILL HAVE A QUESTION?
Talk to the Nyrium team about your server.